Frequently Asked Questions

Who can buy a car from us?

Whether you are an individual buyer or a dealer, you can purchase a car through General Motors Auction. If you live overseas and would like to purchase a car through General Motors Auction no dealer license is required. All purchased vehicles must be exported outside of USA.

What are the methods of payment?

Bank Wire Transfer only

Do you accept payments for the purchase from third party?

No, it is strictly prohibited. Payment information and car importer information must match. General Motors Auction is obligated by law to “know your customer” and accepting funds from other than who purchased the vehicle puts you and our Company at risk. We appreciate your business but cannot compromise our integrity by making exceptions.

How do I make bank wire transfer and what are your company's bank wire instructions?

For payment for the purchased car you simply print out invoice for the car that contains our bank wire instructions. Then you go to your bank and give them our bank wire instructions. Please do not forget to send us an email confirming that you did send a wire to us.

How much time do I have to send my money over to you after the purchase?

You have 24 hours to pay for the purchased car. To avoid any service suspension, you have to send your money the same day you made a successful purchase.

What are the penalties if you do not receive my money on time?

Suspension of future services

Do you offer financing?

Currently we do not, you could get a personal loan at your local bank at the moment.

How would I know if you received my payment?

You will receive an automated email message or other confirmation.

With which countries do you do business with?

We serve clients in both United Arab Emirates and Saudi Arabia.

Can I pay for the car after delivery?

We require the full payment before delivery because we need to buy the car for the client from the seller and we need to pay for transportation services as well. That is why transportation of the vehicle will be possible once the full payment is done.

How and where do you place an order?

After you submit your order in our website, we will submit your offer to the selling Bank 

Can I negotiate offer prices or fees?

Total prices are typically non-negotiable, however, we do our best to provide the most competitive final offer.

What is the average fee?

The total car buying fee including (auction fees, clearance, shipping) etc. could average from 15,000 to 25,000 dirhams. This on several factors such as car type, location, size, seller type, condition etc. Please note that the fees include all expenses delivered to the port only and does not include local fees such as customs and vat and other fees to register the car.

How does ordering a car work?

If you are looking for any particular car, send us the link in the Buy Cars section. You will get the offer by email.

Can I use my own transportation company?

We provide full service, and we require all transportation and shipping don by us. We don't allow using other companies at the moment.

Is my vehicle safe while being shipped?

Yes, all vehicles are insured for shipping.

Can I pay in different currency aside from Emirate Dirhams?

No, we only accept Emirati Dirhams

Can I do wholesale with you?

Yes, we offer different options for wholesalers. Please contact us along with your business license and contact information.